What are your customer service hours?

Our customer service team is available from 9 AM to 5 PM, Monday to Friday and throughout the weekend. We’re here to help you with any inquiries you may have! Please email vicki@lovetogive.co.nz. Emails will typically be answered within 2 hours between 9AM to 5PM.

 

How can I contact customer service?

You can reach our customer service team via email at vicki@lovetogive.co.nz. We look forward to assisting you!

 

What should I do if I have an issue with my order?

If you encounter any issues with your order, please contact our customer service team as soon as possible, vicki@lovetogive.co.nz. We will work quickly to resolve the problem for you.

 

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment. 

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What payment methods do you accept?

We accept the following payment methods credit cards (Visa and Mastercard), debit cards, and online bank transfer to ensure a smooth checkout experience. Further details for online banking payments are on the checkout page.

 

How long will my order take to arrive?

Orders typically take 2-5 business days to arrive, depending on your location in New Zealand and whether the delivery address is rural delivery. You’ll receive a tracking number once your order is created ready to ship.

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